Care Management Associate

CVS Health
Any Location, TX
Remote
Job Description
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. The Care Management Associate (CMA) supports comprehensive coordination of medical services, including intake and outgoing calls for medical services.

Requirements

  • 2 years’ experience as a medical assistant, office assistant or related experience
  • Minimum of 6 months of call center experience required
  • Effective communication, telephonic and organization skills
  • Familiarity with basic medical terminology and concepts used in care management
  • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members
  • Computer literacy to navigate through Internal/external computer systems, including Excel and Microsoft Word

Benefits

  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • Wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access
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