Care Manager - Patient Call Center (Remote)

Lifelancer
Casper, WY
Category Customer Service
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. This is a remote position.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately.
  • Responsible for answering in-bound calls and assisting customers with pharmacy related services.
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
  • Contact insurance companies for benefit investigation and coverage eligibility.
  • Provide prior authorizations and appeals support.
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
  • Update job knowledge by participating in educational opportunities and training activities.

Benefits

  • Health and welfare benefits
  • Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered
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