Care Manager - Patient Call Center (Remote)

Lifelancer
Any Location, OR
Category Healthcare
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, performing benefit investigations, copay assistance, and checking prior authorization and/or appeal status. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Requirements

  • High School Diploma or equivalent
  • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
  • Previous data entry experience (minimum three months) and ability to type 30wpm+.
  • Able to demonstrate high attention to detail in work.
  • Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications.
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.).
  • Exceptional communication skills, both written and verbal.
  • Able to work in a virtual team environment by being available and responsive during working hours.
  • Excellent follow through
  • Some College
  • Bilingual Spanish - English
  • Previousexperience in Patient Support Services (Hub).
  • Previous Customer Service experience in the healthcare field.

Benefits

  • 401k Matching
  • Generous Paid Time Off
  • Retirement Plan
  • Health and welfare and/or other benefits
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