Care Manager - Patient Call Center (Remote)

Lifelancer
Flagstaff, AZ
Category Healthcare
Remote
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, performing benefit investigations, copay assistance, and checking prior authorization and/or appeal status. This is a remote position with variable responsibilities by program and its lifecycle.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately.
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
  • Contact insurance companies for benefit investigation and coverage eligibility.
  • Provide prior authorizations and appeals support.
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
  • Update job knowledge by participating in educational opportunities and training activities.
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