Care Manager - Patient Call Center (Remote)

Lifelancer
Santa Rosa, CA
Remote
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately
  • Contact insurance companies for benefit investigation and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
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