Care Manager - Patient Call Center (Remote)

Lifelancer
Flagstaff, AZ
Category Customer Service
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, performing benefit investigations, copay assistance, and checking prior authorization and/or appeal status. The role involves direct patient and provider communication, eligibility evaluation, and documentation. It requires high attention to detail, exceptional communication skills, and proficiency in Microsoft Suite programs and soft phone systems.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately
  • Contact insurance companies for benefit investigation and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
  • Maintain and improve quality results by adhering to standards and guidelines

Benefits

  • Health and welfare benefits
  • Incentive plans
  • Bonuses
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