Care Manager – Patient Call Center - Home-based

Lifelancer
Billings, MT
Category Healthcare
Job Description
Care Managers are responsible for contacting insurance companies, performing benefit investigations, copay assistance, and checking prior authorization and/or appeal status. They may also be responsible for directly contacting patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately
  • Responsible for answering in-bound calls and assisting customers with pharmacy related services
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
  • Contact insurance companies for benefit investigation and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
  • Update job knowledge by participating in educational opportunities and training activities

Benefits

  • Health and welfare benefits
  • Incentive plans
  • Bonuses
  • Other forms of compensation
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