Care Manager – Patient Call Center - Home-based

Lifelancer
Vancouver, WA
Category Healthcare
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. Responsibilities include answering in-bound calls, assisting customers with pharmacy-related services, and maintaining strict professionalism in all communication methods.

Requirements

  • High School Diploma or equivalent
  • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
  • Previous data entry experience (minimum three months) and ability to type 30wpm+.
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
  • Exceptional communication skills, both written and verbal.
  • Able to work in a virtual team environment by being available and responsive during working hours.
  • Excellent follow through
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