Care Manager – Patient Call Center - Home-based

Lifelancer
Billings, MT
Category Customer Service
Job Description
The job involves contacting insurance companies for benefit investigations and prior authorization, and directly contacting patients and providers for assistance programs and adherence support. It is a remote position requiring high attention to detail and excellent communication skills.

Requirements

  • Perform outbound calls to obtain information and document accurately
  • Contact insurance companies for benefit investigation and coverage eligibility
  • Provide prior authorizations and appeals support
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
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