Care Manager – Patient Call Center - Home-based

Lifelancer
Vancouver, WA
Category Customer Service
Job Description
The Care Manager is responsible for contacting insurance companies to obtain correct eligibility information, performing benefit investigations, copay assistance, and checking prior authorization and/or appeal status. The role involves outbound calls, answering in-bound calls, and assisting customers with pharmacy-related services.

Requirements

  • High School Diploma or equivalent
  • Minimum one year of experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
  • Previous data entry experience (minimum three months) and ability to type 30wpm+
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
  • Exceptional communication skills, both written and verbal

Benefits

  • Paid time off
  • Health and welfare benefits
  • Other forms of compensation
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