Care Manager – Patient Call Center - Home-based

Lifelancer
Billings, MT
Category Healthcare
Job Description
Care Managers are responsible for contacting insurance companies, patients, and providers to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately.
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
  • Contact insurance companies for benefit investigation and coverage eligibility.
  • Provide prior authorizations and appeals support.
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
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