Role OverviewCare Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. This is a remote position that requires a high school diploma or equivalent, one year of experience in medical billing, reimbursement, insurance verification, or similar related medical office experience, and advanced ability/knowledge of Microsoft Suite programs and soft phone systems.
What You Will Do
Perform outbound calls to obtain appropriate information and document accurately, answer in-bound calls and assist customers with pharmacy-related services, contact insurance companies for benefit investigation and coverage eligibility, provide prior authorizations and appeals support, and assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
Why It Might Be a Fit
The ideal candidate will have high attention to detail, exceptional communication skills, and the ability to work in a virtual team environment. They will also have experience in medical billing, reimbursement, insurance verification, or similar related medical office experience, and advanced ability/knowledge of Microsoft Suite programs and soft phone systems.
Requirements
- High School Diploma or equivalent
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
- Previous data entry experience (minimum three months) and ability to type 30wpm+
- Able to demonstrate high attention to detail in work
- Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
- Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
- Exceptional communication skills, both written and verbal
- Able to work in a virtual team environment by being available and responsive during working hours
- Excellent follow through
Benefits
- Potential base pay range: $37,400.00 - $93,600.00
- Incentive plans, bonuses, and/or other forms of compensation
- Range of health and welfare benefits
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