Role OverviewCare Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
What You Will Do
Perform outbound calls to obtain appropriate information and document accurately. Responsible for answering in-bound calls and assisting customers with pharmacy-related services. Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
Why It Might Be a Fit
Must be available for an 8 hour shift between 8am-8pm EST. Must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines. Must reside in country where the job is posted.
Requirements
- High School Diploma or equivalent
- Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience.
- Previous data entry experience (minimum three months) and ability to type 30wpm+.
- Able to demonstrate high attention to detail in work.
- Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications.
- Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.).
- Exceptional communication skills, both written and verbal.
- Able to work in a virtual team environment by being available and responsive during working hours.
- Excellent follow through
Benefits
- Potential base pay range for this role, when annualized, is $37,400.00 - $93,600.00
- Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits
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