Care Manager – Patient Support Call Center -Remote

Lifelancer
Salem, OR
Category Healthcare
Remote
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance, and check prior authorization and/or appeal status. The position involves direct contact with patients and/or providers to evaluate eligibility for assistance programs and/or varied adherence support.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately.
  • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service.
  • Contact insurance companies for benefit investigation and coverage eligibility.
  • Provide prior authorizations and appeals support.
  • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs.
  • Update job knowledge by participating in educational opportunities and training activities.
  • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s.
  • Report ADE’s according to program policy and guidelines

Benefits

  • 401k Matching
  • Retirement Plan
  • Health and welfare benefits
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