Care Manager – Patient Support Call Center -Remote

Lifelancer
Las Vegas, NV
Category Healthcare
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/or appeal status. Responsibilities include maintaining strict professionalism in all communication methods while providing efficient, courteous, and friendly service.

Requirements

  • Perform outbound calls to obtain appropriate information and document accurately.
  • Responsible for answering in-bound calls and assisting customers with pharmacy related services.
  • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI's.
  • Report ADE's according to program policy and guidelines
  • Adhere to all HIPAA guidelines
  • May assist with onboarding new employees.
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