Care Manager – Patient Support Call Center -Remote

Lifelancer
San Jose, CA
Category Customer Service
Job Description
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status. The position involves performing outbound calls, answering in-bound calls, and providing pharmacy-related services.

Requirements

  • High School Diploma or equivalent
  • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience
  • Previous data entry experience (minimum three months) and ability to type 30wpm+
  • Able to demonstrate high attention to detail in work
  • Must be computer savvy, to include navigating multiple computer tabs, monitors, and applications
  • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.)
  • Exceptional communication skills, both written and verbal
  • Able to work in a virtual team environment by being available and responsive during working hours
  • Excellent follow through

Benefits

  • Health and welfare benefits
  • Incentive plans, bonuses, and/or other forms of compensation
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