Role OverviewThe Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.
What You Will Do
Welcome members upon arrival, update member information, schedule appointments, coordinate referrals, assist with paperwork, request medical records, and manage phone line.
Why It Might Be a Fit
The ideal candidate will have a strong customer-service orientation, be passionate about senior care, and never hesitate to go the extra mile to ensure a positive member experience.
Requirements
- Excellent customer service skills
- Passion for providing a quality experience for senior members
- Ability to work effectively with diverse populations
- Working knowledge of medical terminology, insurance, and/or electronic medical record systems
- High level of organization and attention to detail
- Strong written and verbal communication skills
- Proficient PC skills, including Microsoft Office Suite
- Ability to maintain professionalism and flexibility in a changing work environment
- Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
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