Care Specialist I (Las Vegas, NV / Hybrid)

FreedomCare
Las Vegas, NV
Category Customer Service
Job Description
FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them.

Requirements

  • Previous experience in a Customer Service environment
  • At least 1 year of experience in high-volume inbound call center or contact center environment
  • Experience with CRMs or Workforce Technology – Salesforce, Medflyt, and Verint
  • A passion for providing a high level of customer service, including the ability to show empathy, active listening and patience
  • Ability to organize, set priorities and manage time effectively
  • Strong verbal and written communication skills, demonstrating active listening and adaptability to different personality types

Benefits

  • Competitive compensation
  • Medical benefits
  • Retirement plans
  • Wellness programs
  • Fun company events
  • Ongoing learning opportunities
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