CARE SUPPORT SPECIALIST - FASTERCARE BUTLER CASUAL

Requirements

• Ensure positive customer service atmosphere and interaction in reception area.
• Interact with co-workers and internal customers in a respectful and professional manner.
• Process telephone calls and messages promptly, accurately, courteously, and efficiently.
• Follow recommended department guidelines for triage and scheduling of patients.
• Process patient information.
• Interview and pre-register patients at the time of or prior to the visit date.
• Enter all information into the billing system per established policies and procedures.
• Accurately code visit based on diagnosis given.
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections.
• Enter all charges/codes into billing system accurately.
• Support financial objectives.
• Make every effort to collect payment at the time of visit.
• Accurately complete cash sheets.
• Deliver cash and cash sheets daily to appropriate place.
• Assist in maintaining/decreasing organization/departmental costs.
• Facilitate patient access to care.
• Schedule patients for appropriate intervals and provider based on protocols.
• Assist patient to access specialty care and testing per physician order where applicable by office location.
• Provide instructions and directions based on protocols and physician order.
• Assist the patient to meet insurance requirements for continued care.
• Process referrals in a timely manner.
• Coordinate and submit necessary information to obtain timely authorizations.
• Demonstrate accountability for professional development.
• Act as a patient advocate.
• Perform effectively in the role of preceptor/mentor to new hires and/or students.
• Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate.
• Assist in department’s compliance with preparing for annual surveys and/or other regulatory agencies.
• Participate in continuous survey readiness for inspections and surveys.
• Support performance improvement initiatives within the physician practice.
• Assist in data collection as directed by the manager/physician.
• Incorporate into practice performance improvement initiatives that have been implemented.
• Maintain the environment of care.
• Ensure that supplies are replenished daily.
• Consistently maintain a clean safe environment.
• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level.
• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job.
• Ability to think and concentrate for an entire shift.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off