Role OverviewThe Care Team Patient Services Representative works collaboratively with all members of the care team to provide excellent service to both patients and staff at Martin’s Point. The PSR supports the Contact Center and other departments, as necessary, to meet customer service standards.
What You Will Do
Handles all PSR desktop management activities, schedules, reschedules and cancels patient appointments, provides phone support to internal and external customers within established quality metrics, and responds to patient requests via portal or written request.
Why It Might Be a Fit
This position is a great opportunity for someone who enjoys working as part of a collaborative care team, providing excellent customer service, and helping patients navigate their healthcare needs.
Requirements
- HS Diploma or equivalent
- 3+ years’ experience working in an administrative and/or customer service-oriented environment required
- Experience in a medical environment with patient registration, billing, insurance processing or appointment scheduling preferred
- Knowledge of medical terminology preferred
- Basic knowledge of current healthcare benefits and managed care insurance plans preferred
- Windows Based Computer skills: data entry and word processing ability
- Demonstrated telephone etiquette and positive interpersonal skills
- Excellent organizational skills
- Detail-oriented and excellent follow through skills
- Ability to function independently and professionally
- Ability to handle difficult conversations with patients and internal customers
- Ability to multitask among phone and face-to-face despite frequent interruptions
- Ability to analyze and problem solve
- Ability to work with a variety of customers ranging from patients, internal customers, medical staff and other departments
- Able to collaborate with peers
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Retirement savings with employer contributions
- Paid time off
- Pie day
- Other employee benefits
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