Career Coach, Mission Integration

Requirements

• Act as a Goodwill ambassador educating, promoting, and enrolling individuals in Goodwill programs and services.
• Complete a needs assessment and conduct intake interviews with individuals to determine barriers to employment, as well as services needed.
• Coach clients in developing an individualized action plan based on their individual barriers, needs, and goals.
• Achieve consistent metrics related to client engagement outcomes, including meeting with clients at least every thirty days for assessment of action plans and next steps towards gaining self-sufficiency.
• Assist a diverse population of clients in obtaining and maintaining employment that is consistent with their vocational goals, including external clients in need of services without access to opportunity centers.
• Communicate with and serves as a liaison between the individual client, referral sources (if applicable), employers, and provides career support as needed.
• Prepare and maintains accurate, and organized documentation, including timely input of information in designated case management/reporting systems subject to continuous improvement and auditing.
• Identify current trends and forecast future workforce structures to help individuals develop and implement skill sets needed to procure and maintain viable workforce opportunities.
• Assist individuals in obtaining information about employment benefits and how they will be affected by employment to help them make good decisions about employment opportunities.
• Assist employees in navigating, understanding, and selecting Goodwill offered benefits to ensure optimal coverage.
• Provide comprehensive assistance to employees in navigating the FMLA/ADA filing process, guiding and supporting them throughout the application process.
• Promote Employer Rewards programs and activities.
• Review professional literature and attend designated staff meetings, training, conferences, and other opportunities for professional development to better equip themselves and clients to access and leverage internal and external resources in alignment with trends related to career development.
• Develop and maintain working relationships with local businesses, vocational training institutions, and various supportive services and community resource agencies to identify job placement and career advancement opportunities
• Foster program partner relationships internally and externally.
• Perform site visits, as required.
• Perform other duties as assigned.