Case Aide (Case Management)

Requirements

• Assist case managers in maintaining accurate and up-to-date child records
• Assist with children's phone calls to sponsors and family
• Prepare and distribute correspondence, reports, and other documents as necessary
• Assist with collecting, storing, and managing child property
• Assist with the discharge process
• Assist with coordinating appointments with external agencies or organizations
• Follow up with children to monitor their progress and address any challenges or barriers they may encounter in accessing services
• Provide input and feedback to improve case management processes and procedures
• Collaborate closely with members of the treatment team to ensure coordinated and holistic support for children
• Ensure adherence to timely travel arrangements made by case managers for a timely discharge after the case is approved for release
• Ensure discharge paperwork is collected and properly filed
• Assist with transporting children to appointments, as necessary
• Document all child and sponsor related interactions and communications as required by ORR
• Organize and maintain files and records in accordance with VisionQuest, ORR, state licensing standards and confidentiality policies
• Maintain an in-depth understanding of VisionQuest, licensing, and Office of Refugee Resettlement policies and procedures, and ensure that any updates are promptly incorporated

Benefits

• Medical, Dental, and Vision coverage
• Flexible Spending Accounts
• Employee Assistance Program
• Company-paid Life and Short-Term Disability
• 401(k) with employer match