Case Management Manager

The Case Management Manager manages the case management team and the care coordination of behavioral health members to develop and assess high-quality, cost-effective healthcare outcomes related to mental and behavioral health needs.

What You Will Do

Oversee and review case management required documentation, develop and implement case management policies and procedures, direct the daily activities of case management staff, and manage escalated and complex care cases.

Why It Might Be a Fit

The ideal candidate will have a passion for helping Hawai`i’s most underserved communities, excellent interpersonal skills, and the ability to communicate effectively with all levels of the organization.

Requirements

• Masters/ bachelor’s degree in social work, or a related field or equivalent combination of education and experience.
• Licensed RN, LCSW, LMHC, LMFT, APRN, CSAC or Licensed Psychologist in the State of Hawaii.
• Minimum of 5 years of related work experience.
• Minimum of 3 years of experience managing and developing a team.
• Experience with implementing operational plans to achieve organizational goals.
• Experience with QExA, QUEST and Medicare programs and working knowledge of managed health care field
• Experience with individuals who are low-income or have special health care needs, including: HIV/AIDS, developmental disabilities, medically fragile, older adults, and individuals with physical disabilities.
• Strong knowledge of community resources including specialty care, behavioral health care resources, inpatient and outpatient and SDOH community resources.
• Achieves results, builds trust, communicate effectively, customer and quality focused.
• Excellent interpersonal skills with the ability to communicate with all levels of the organization.
• Strong interpersonal, facilitation and leadership skills with the ability to interact with various departments/ project teams.
• Excellent, effective, and precise written and oral communication skills; speak clearly and persuasively in positive or negative situations.
• Ability to organize, coordinate and supervise large projects in a timely, creative, and effective manner.
• Ability to solve problems, analyze, think critically, make good judgments and make fair decisions.
• Experience in project management, management reporting and analysis and excellent in building, maintaining and working with spreadsheets.
• Able to effectively and methodically implement, manage, monitor, track and/or report on assigned tasks and projects.
• Able to effectively work in a fast-paced and changing environment, manage multiple projects and priorities across multiple teams/projects and in a matrixed environment.
• Possesses excellent time management and organizational skills; dependable, enthusiastic, self-starting, and self-motivated. Uses time effectively, reacts professionally under pressure.
• Excellent leadership, communication, and analytical skills.
• Strong customer service skills and able to work in a diverse, demanding and evolving environment with strong conflict and problem resolution skills.
• Intermediate skills in Microsoft Programs: Word, Excel or Access Databases, Outlook, and PowerPoint.
• Experience in the operation of general office equipment to include PC, fax/copy machine and phone system.
• Requires use of personal mobile devices (Android or iPhone manufactured in the last 4 years) compatible with our application and email systems.
• Possession of valid driver’s license with access to a reliable insured automobile.
• TB Clearance
• First Aid and CPR Certification

Benefits

• Low-cost medical, dental, drug and vision insurance
• Paid time-off
• 401k employer contribution
• Referral bonus
• Pretax transportation and parking program