Case Management Supervisor

Massachusetts
Boston, MA
Category Human Resources
Job Description
The Department of Mental Health (DMH) is seeking an organized and dynamic individual for the position of Human Services Coordinator II to join The Erich Lindemann Mental Health Center (ELMHC) team. The Human Service Coordinator II orients, trains, and provides direct supervision to Human Service Coordinator (HSC) I staff and assigns individuals referred for case management to HSC I staff ensuring the provision of appropriate, quality care while monitoring treatment and rehabilitation progress.

Requirements

  • Knowledge of psychosocial issues of those with severe and persistent mental illness, types and symptoms of mental illness and counseling strategies that incorporate principles of recovery and rehabilitation.
  • Experienced with the types of programs and services available to the mentally ill population as well as the principles and practices of crisis intervention and the ability to make decisions, act quickly, and de-escalate situations to maintain safety utilizing conflict resolution strategies to advocate effectively on behalf of the individuals served.
  • Able to work within the Dept of Mental Health's mission of recovery and person-centered planning.
  • Ability to supervise, including planning and assigning work, determine staff training needs, motivate staff to work effectively, evaluate performance, and need for disciplinary action.
  • Skilled in communicating effectively orally and in writing and to effectively facilitate meetings. Able to initiate and maintain productive and tactful communication with a variety of service providers, individuals served, family members/significant others and guardians.

Benefits

  • Comprehensive Benefits
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