Role OverviewThe Case Management Supervisor will supervise a team of Benefits Opportunity Specialists (BOS) in the Family Independence Administration (FIA) Benefits Access Centers. The team provides various functions of eligibility determination, financial planning, and employment planning to promote individual and family self-sufficiency. The supervisor will use supervisory, program development, quantitative analysis, and other research skills to accomplish the goals of FIA Benefits Access Centers.
What You Will Do
The Case Management Supervisor will supervise a team of BOS workers who handle the entire application process, interview applicants, assess eligibility, and provide comprehensive service delivery to participants. They will also prepare daily and weekly statistical reports, assist with case consultation, and perform the Mandatory Dispute Resolution function.
Why It Might Be a Fit
The ideal candidate will have experience working in social/human services or a related setting, providing client services or employment planning/counseling services. They will also have supervisory experience and be able to use quantitative analysis and research skills to accomplish the goals of FIA Benefits Access Centers.
Requirements
- A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting
- A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist
- College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above
Benefits
- Temporary cash assistance
- SNAP
- Childcare
- Eviction prevention services
- Adult protective services
- Job training
- Employment plans/support
- Domestic violence assistance
- Child support enforcement
]]>