Role OverviewThe CASE MANAGEMENT SUPERVISOR will supervise a team of Benefit Opportunity Specialists, oversee the Application and Recertification process, and promote individual and family self-sufficiency. The role involves supervising staff, reviewing recommendations, and performing outreach to clients. The supervisor will also prepare statistical reports, monitor time and leave, and train staff on updates to policies and procedures.
What You Will Do
The CASE MANAGEMENT SUPERVISOR will be responsible for assigning applications and recertifications, reviewing recommendations, and signing off on benefits. They will also perform outreach to clients, supervise staff who interview and determine housing needs, and prepare daily and weekly statistical reports.
Why It Might Be a Fit
The ideal candidate will have a baccalaureate degree and experience in social/human services, call centers, customer service, or a related setting. They will be able to supervise a team, review recommendations, and prepare statistical reports. The role offers a flexible schedule and opportunities for professional growth and development.
Requirements
- A baccalaureate degree from an accredited college
- Two years of full-time satisfactory experience in social/human services, call centers, customer service, or a related setting
- College credit from an accredited college may be substituted for this experience based on 30 semester credits for 6 months of work experience
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