Role OverviewThe Case Management Supervisor will supervise a team of Benefits Opportunity Specialists (BOS) who provide various functions of eligibility determination, financial planning, and employment planning to promote individual and family self-sufficiency. The supervisor will use supervisory, program development, quantitative analysis, and other research skills to accomplish the goals of the Family Independence Administration (FIA) Benefits Access Centers.
What You Will Do
The Case Management Supervisor will supervise a team of BOS workers who handle the entire application process, interview applicants, assess eligibility, and provide comprehensive service delivery to participants. The supervisor will also prepare daily and weekly statistical reports, assist with case consultation, and perform the Mandatory Dispute Resolution function.
Why It Might Be a Fit
The ideal candidate will have experience working directly in social/human services or a related setting, providing client services or employment planning/counseling services. The supervisor will work in a fast-paced environment, requiring strong organizational and communication skills.
Requirements
- Four-year high school diploma or its educational equivalent
- Three years of full-time satisfactory experience working directly in social/human services or a related setting
- Baccalaureate degree from an accredited college
- 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Life insurance
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