Role OverviewThe Case Management Team Leader will supervise a team of Benefits Opportunity Specialists (BOS) staff, responsible for eligibility determination, financial planning, and economic support opportunities for individuals and families in need. The role requires supervisory, program development, and research skills to promote individual and family self-sufficiency.
What You Will Do
The Case Management Team Leader will monitor workflow, review cases, authorize benefits, and conduct daily sweeps to ensure timely and proper service. They will also manage a team of BOS workers who provide comprehensive service delivery to participants, assess eligibility, and develop employment plans.
Why It Might Be a Fit
The ideal candidate will have experience working in social/human services, providing client services, employment planning, and counseling services. They will be able to manage a team, develop programs, and analyze data to ensure adequate levels of performance and move participants toward self-sufficiency.
Requirements
- A four-year high school diploma or its educational equivalent
- Three years of full-time satisfactory experience working directly in social/human services
- A baccalaureate degree from an accredited college
- 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist
- College credit from an accredited college may be substituted for experience
Benefits
- Permanent in the Associate Benefits Opportunity Specialist Civil Service Title
- Full-time employment
- Flex Schedules (8:30am – 5pm)
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