Case Management Team Leader

The Case Management Team Leader is responsible for supervising teams of Benefits Opportunity Specialist (BOS) staff who provide various functions of eligibility determination, financial planning, economic support opportunities, and monitoring other related services to promote individual and family self-sufficiency. The team leader will monitor workflow, review specific cases, and authorize benefits as required. They will also act as a liaison to the Rental Assistance Unit, conduct daily sweeps, and manage teams of BOS workers who interview applicants and assess eligibility for immediate needs grants.

What You Will Do

The Case Management Team Leader will monitor workflow, review specific cases, and authorize benefits as required. They will also act as a liaison to the Rental Assistance Unit, conduct daily sweeps, and manage teams of BOS workers who interview applicants and assess eligibility for immediate needs grants.

Why It Might Be a Fit

The ideal candidate will have experience working directly in social/human services or a related setting, providing client services, employment planning/counseling services, or other economic opportunity programming. They will be able to supervise teams of BOS staff, review specific cases, and authorize benefits as required.

Requirements

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting
• A baccalaureate degree from an accredited college, plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above

Benefits

• Associate Benefits Opportunity Specialist title
• Temporary help to individuals and families with social service and economic needs
• Essential and diverse programs/services, such as temporary cash assistance, SNAP, childcare, eviction prevention services, adult protective services, job training, employment plans/economic support, domestic violence assistance, child support enforcement, etc.