Case Manager - Enforcement, West

Requirements

• Manage each assigned case by applying consistent processes and procedures
• Analyze case information and take next steps pursuant to State policies and procedures
• Conduct interviews, collect DNA samples, negotiate consents, and refer to community services
• Prepare legal documents and correspondence related to a case
• Work KAECSES prompts to keep case information current and support automated case actions
• Perform annual reviews on assigned cases
• Perform initial locate activities
• Provide timely responses and accurate information to customers
• Receive, evaluate, and resolve customer problems and complaints
• Update state system with appropriate new information and record details of customer contacts
• Take all actions available to resolve customer concerns
• Show empathy and compassion while working with customers
• Participate in developing department goals, objectives, and systems
• Attend staff meetings, other meetings, and seminars as assigned
• Recommend new approaches, policies, and procedures to continually improve efficiency and services
• Efficiently perform assigned duties and work as a team within the division and company
• Perform other related duties as assigned

Benefits

• Medical, dental, and vision insurance
• Medical and dependent flexible spending accounts
• LLH supplemental healthcare plan through Recuro — provided at no cost; all employees are automatically enrolled
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Pet insurance
• 401(k) with a generous employer match
• Easy-to-use employee self-service HR portal
• Paid Time Off (PTO)
• Paid Holidays