Case Manager - Resource Coordinator (6617)

ATHENA Consulting LLC
Baltimore, MD
Category Human Resources
Job Description
We are recruiting for a NCP Resource Coordinator to manage an assigned caseload for noncustodial parents who require supplemental services to overcome barriers to supporting their children, including incarceration. The individual will identify community resources, develop linkages with those resources, determine NCP needs for supplemental services, and make appropriate referrals.

Requirements

  • Work with community groups, organizations, and employers to meet service needs of low-income NCPs
  • Inform and educate target audiences about program goals, services, requirements, and processes
  • Collaborate with office management and case managers regarding case management processes and referrals
  • Coordinate referrals to community services and monitor participation
  • Analyze case information and take next steps pursuant to State policies and procedures
  • Work state automated system prompts to keep case information current and support automated actions
  • Track performance through special reports
  • Receive, evaluate, and resolve customer problems and complaints
  • Update state system with appropriate new information and detailed contact notes
  • Take all actions available to resolve customer concerns
  • Participate in developing department goals, objectives, and systems
  • Attend staff meetings, meetings, and seminars as assigned
  • Recommend new approaches, policies, and procedures to improve departmental efficiency
  • Perform other related duties as assigned

Benefits

  • Paid Time Off & Holidays
  • Health & Wellness
  • Financial Benefits
]]>