Case Manager, DeafHealth

The Case Manager provides dedicated case management at DeafHealth through its CareLine, benefits enrollment support, and healthcare navigation programs serving Deaf, DeafBlind, and Hard of Hearing individuals. The role is central to DeafHealth's effectiveness and retention outcomes, ensuring that cases move from initial contact through resolved outcomes.

What You Will Do

Serve as a dedicated case manager for DeafHealth's virtual support CareLine and supporting programs, own each case from intake through resolution, and provide in-person case management support for Deaf, Hard of Hearing, and DeafBlind Texas community members.

Why It Might Be a Fit

The ideal candidate is an organized and motivated case manager or benefits navigator who is organized, detail-oriented, and comfortable managing a caseload that spans healthcare access, health insurance, and public benefits programs.

Requirements

• Case management, benefits navigation, or healthcare navigation experience, or a strong interest in developing these skills.
• General knowledge of or willingness to learn public benefits and coverage programs, including Medicaid, CHIP, Marketplace, and SNAP.
• Ability to manage a caseload with support, prioritize competing deadlines, and escalate complex cases appropriately.
• Strong relationship-building and coordination skills, including experience working with community-based organizations, healthcare providers, and government agencies.
• Demonstrated ability to communicate effectively in both ASL and written English.
• Sound judgment in handling sensitive client information and confidentiality.
• Experience with CRM platforms, case documentation systems, or similar client-management tools preferred, but not required.
• Strong organizational and time-management skills, with the ability to track multiple active cases and follow-up requirements simultaneously.
• Proficiency with Microsoft Office, virtual communication platforms, and digital collaboration tools.

Benefits

• Competitive salary
• Benefits enrollment support
• Healthcare navigation programs
• Training and professional development opportunities