Role OverviewThe Case Manager develops and executes housing navigation and placement services for clients referred by NYC Health + Hospitals. They meet with clients in person to develop a housing plan, support clients in finding and moving into permanent housing, and document all interactions and status changes.
What You Will Do
Conduct intake process, develop initial housing plans, work with clients to assess eligible housing vouchers, coordinate with clients and peer counselors for housing tours and interviews, collect necessary documents, and complete applications and paperwork.
Why It Might Be a Fit
The Case Manager plays a key role in executing and updating housing plans, identifying needs, preferences, and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents. They must be able to engage with residents, work effectively in a team, and provide accurate and timely data entry and documentation.
Requirements
- High School Diploma or Equivalent
- Bachelor’s degree in human services field preferred
- Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings
- Ability to engage with residents
- Knowledge of applicable state and city housing and disability laws and codes preferred
- Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred
- Computer literacy with advanced knowledge of Word, Excel, and Outlook
- Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases
- Strong written and verbal communication skills
- Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients
- Bilingual (or multi-lingual) is preferred
Benefits
- Generous PTO
- Professional development
- Health and wellness resources
- Equal opportunity employer
- Reasonable accommodation for individuals with disabilities
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