Case Manager

The Case Manager will provide comprehensive, trauma-informed case management to individuals and families living in the emergency shelter as well as clients who have transitioned into permanent housing. The role involves building relationships, creating possibilities, and helping survivors recognize that a different future is possible.

What You Will Do

The Case Manager will provide trauma-informed case management, advocacy, crisis intervention, safety planning, and support to residential shelter clients and clients who have transitioned into permanent housing. They will conduct comprehensive assessments, develop individualized service plans, and monitor client progress.

Why It Might Be a Fit

The ideal candidate will be compassionate, organized, and solution-focused, with the ability to build genuine relationships and maintain healthy professional boundaries. They will be able to work independently while contributing effectively to a multidisciplinary team.

Requirements

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related social services field
• One to two years of experience in case management, housing services, victim advocacy, homelessness services, or related human services
• Knowledge of trauma-informed care, crisis intervention, social work theory and ethics, domestic violence, sexual assault, homelessness, and housing stability
• Proficiency with Microsoft Office 365 and electronic client management systems
• Strong organizational, interpersonal, communication, documentation, and time-management skills
• Ability to recognize problems, gather information, and develop appropriate solutions using established protocols and best practices
• Ability to work independently while contributing effectively to a multidisciplinary team
• Strong written and verbal communication skills, including the ability to facilitate groups and communicate effectively with diverse audiences
• Ability to communicate in a courteous, client-focused, and trauma-informed manner
• Bilingual in English and Spanish preferred
• Current, valid Texas driver's license and proof of auto liability insurance
• Reliable personal vehicle available for local travel
• Ability to safely operate agency vehicles, including a van and 14-passenger bus
• Ability to pass an extensive background check, including fingerprinting, drug screen, and driver's record check
• First Aid and CPR certification required; may be completed after hire with agency support
• Ability to work a flexible schedule, including day, evening, weekend, and holiday shifts as assigned, as well as participate in the Sexual Assault Crisis Response on-call rotation

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Flexible schedule
• Opportunities for professional development
• First Aid and CPR certification
• Sexual Assault Crisis Response on-call rotation