Role OverviewThe Case Processor I performs routine administrative support work in the implementation of the appeal process in the Unemployment Insurance (UI) program. The role involves reviewing incoming appeal submission requests, creating hearings to adverse determinations for the Appeal Tribunal, and performing other duties as assigned. The position is located at the Texas State Office in Austin, Texas, and requires a flexible work schedule, approved by management.
What You Will Do
The Case Processor I will review incoming appeal submission requests, create hearings to adverse determinations for the Appeal Tribunal, enter appropriate information into AT Case Processor, request records required for appeal hearings, and perform other duties as assigned.
Why It Might Be a Fit
The ideal candidate will have one year of full-time experience in administrative support functions, office practices, and procedures, or clerical administration and business management practices. They will also have relevant academic credits, attention to detail, and accuracy in date-sensitive material, as well as experience with the Microsoft Suite, UI claims and appeals, and general office practices and procedures.
Requirements
- One year of full-time experience in administrative support functions, office practices, and procedures, or clerical administration and business management practices
- Relevant academic credits
- Ability to type at least 60+ wpm
- Experience with the Microsoft Suite, including Outlook and Teams
- Attention to details and accuracy of date-sensitive material involved
- Knowledge of unemployment insurance laws, rules, and regulations and of the appeals process
- Knowledge of general office practices and procedures
- UI Claims and Appeals experience
Benefits
- Family Friendly Certified Workplace
- Competitive salary: $3,220.00/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
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