Cashier Host-Agave's-Full Time (Harrah's Ak-Chin Casino)

Requirements

• Proficient in the operating functions of cash register and micros computers for all food outlets
• Maintains expected service levels, ensures all revenue is accurately handled and internal controls during system outages
• Accurately manages and delivers comps to guests
• Differentiate guest service and gives priority service to the appropriate tier leveled player during cash and seating transactions
• Ensures tables are clear, appropriately set up and presentable for guests to be seated prior to being seated
• Presents an impressionable persona when greeting guests and during their departure
• Presents customers their menu and informs and up-sells any specials/Chefs feature with enticing verbiage
• Engages guests in conversation during seating and/or register transactions
• Handles and solves any concerns and questions from guests
• Acts as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same
• Adheres to regulatory, departmental and company policies
• Cleans and maintains designated working area and assists in maintaining cleanliness of dining room
• Observes all safety rules and regulations
• Maintains a visible positive attitude at all times and greets everyone with a smile and says their department signature greeting
• Appropriately reserves and manages guest bookings/reservations
• Manages the flow of business and seats the restaurant in rotation regardless of business volume
• Works closely with servers, bussers and management to ensure quality of food, the dining experience and guest satisfaction
• Ensures accurate set up for accommodating large groups/parties
• Upholds standards of dining room ambiance and atmosphere
• Accurately obtains vital information from guests to communicate to management and casino hosts