Casino Marketing Service Ambassador - Full Time (Caesars Palace LV)

Caesars Entertainment
Las Vegas, NV
Category Hospitality
Job Description
The ideal candidate for this position will possess inherent customer service skills and a passion for customer care. Members of the VIP Hospitality Host team will work to resolve customer issues and deliver on Caesars service promise.

Requirements

  • Proactively greet guests in VIP check-in and High Limit gaming spaces
  • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines
  • Fully empowered with comp authority
  • Handles difficult guests and situations in a calm, professional and prudent manner
  • Maintains close ties with customers to engender loyalty
  • Anticipates, responds to and consistently meets or exceeds the needs of guests
  • Seamless coordination with VIP Check-in, Executive Host team and employees throughout property
  • Proactively identifies and resolves service failures
  • Fully complies with all applicable rules, regulations, laws and policies
  • Identify ways to increase efficiencies and to improve products or services
  • Clearly communicates programs/services to necessary people
  • Keeps track of existing products/services and/or progress on new initiatives
  • Must be knowledgeable of all happenings on property and in market
  • Stays up to date with the latest developments in both the local market and industry
  • Complies with and upholds company expectations
  • Gives consistent, polite, timely, and accurate information and service to all guests
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