CAT Repair Solution Site Manager (Auto)

Requirements

• Manage CAT site within 72 hours
• Open/Closing of Location
• Security of Location
• OSHA Compliance
• Managing Onsite staff
• Escalation Resolution
• Distribution of Work
• Quality Assurance
• Daily Production Meeting
• New Hire Training
• Coaches and mentors CAT contractors on processes and systems
• Monitors CAT contractors Service Level Agreement (SLA) performance objectives
• Prioritizes CAT contractor needs for the CAT Repair Solutions Team
• Provides feedback to Leadership Team on process challenges facing CAT Sites
• Manage Repair Solutions network's core business
• Pricing research/development
• Develops and delivers CAT site training and performance reviews
• Provides on boarding assistance to the Business Development department for new carriers seeking CAT Repair Solutions
• Cross trains inter-departmental employees and cross-company employees
• Performs quality assurance inspections on completed repairs
• Drive Production and Repair Cycle Time
• Serves as subject matter expert and/or project leader on the following industry systems: Mitchell, CCC and Audatex
• Supports the organization's quality program(s)
• Administers company personnel policies in all areas and follows company staffing standards and training recommendations
• Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions
• Provides support, guidance, leadership and motivation to promote maximum performance
• Performs other duties as assigned