CATI Survey Manager

The CATI Survey Study Manager oversees the end-to-end management of complex quantitative survey research projects, with a primary focus on Computer-Assisted Telephone Interviewing (CATI) studies. This position is responsible for questionnaire programming, CATI field operations, project implementation, data collection quality assurance, client communications, and survey reporting.

What You Will Do

The successful candidate will serve as a key liaison between research teams, programmers, field operations staff, and federal clients to ensure projects are delivered on time, within budget, and according to the highest standards of data quality.

Why It Might Be a Fit

The ideal candidate has extensive experience managing federally sponsored survey studies, including work conducted for the U.S. Department of Veterans Affairs (VA), and possesses a strong understanding of survey methodology, respondent engagement, and regulatory compliance requirements.

Requirements

• Bachelor's degree in Survey Research, Statistics, Sociology, Psychology, Public Health, Political Science, Market Research, Data Science, or a related field.
• Minimum 5–8 years of experience managing quantitative survey research projects.
• Minimum 3 years of experience managing CATI-based survey studies.
• Demonstrated experience programming CATI questionnaires.
• Experience overseeing telephone survey field operations and interviewer teams.
• Experience managing federal government survey research projects.
• Experience working within federal contracting environments and delivering client-facing survey projects.
• Proficiency with CATI survey platforms and questionnaire programming (Forsta/Qualtrics/Voxco/Blaise/Nebu).
• Strong understanding of survey methodology and questionnaire design.
• Experience with sample management, disposition coding, and response rate calculations.
• Demonstrated outstanding written (prose and presentation) and oral communications skills, especially the ability to articulate complex, abstract statistical concepts or strategic situations and strategies to audiences with and without business industry experience at all levels of an organization.
• Demonstrated experience with project tracking tools and Microsoft 365, especially Teams, PowerPoint, Excel, and Outlook. Microsoft certifications preferred.

Benefits

• Medical, dental, and vision benefits
• Life and disability insurance
• Employer matching 401(k) retirement plan
• Paid Time Off
• Parental and Bereavement Leave
• Professional Development