Role OverviewLead cross-functional delivery with a focus on client transformation, delivery excellence, profitable growth, cost reductions, and building high-performance teams.
What You Will Do
Accountable for end-to-end delivery of NTT DATA services for a specific client, ensure adherence to contractual commitments, monitor delivery quality and client satisfaction, and develop and maintain Crisis Management/Disaster Plans.
Why It Might Be a Fit
Requires exceptional leadership, deep HiTech industry experience, a change agent mentality, and a proven track record in delivering complex digital IT solutions.
Requirements
- Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
- 5+ years of experience working in the HiTech Industry with HiTech customers
- 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services
- Strong knowledge of and experience with ITIL Service Framework v4
- Experience in IT support and production escalations, including incident response and change lifecycles
- Datacenter experience
- Excellent verbal and written communication skills
- Ability to work across multiple time zones
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
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