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Center Care Team - Care Navigator
ArchWell Health
Saint Petersburg, FL
Category
Customer Service
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Job Description
The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.
Requirements
Excellent customer service skills, with a positive and welcoming demeanor
Passion for providing a quality experience for our senior members
Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
Working knowledge of medical terminology, insurance, and/or electronic medical record systems
High level of organization and attention to detail
Strong written and verbal communication skills
Proficient PC skills, including Microsoft Office Suite
Ability to maintain professionalism and flexibility in a changing work environment
Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
Benefits
Tuition Reimbursement
401k Matching
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