Center Care Team - Care Navigator

ArchWell Health
Saint Petersburg, FL
Category Customer Service
Job Description
The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families. This individual will serve as a guide for the member from the moment they arrive to the moment they leave our centers, ensuring every member has a positive experience and has their care needs met.

Requirements

  • Excellent customer service skills, with a positive and welcoming demeanor
  • Passion for providing a quality experience for our senior members
  • Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
  • Working knowledge of medical terminology, insurance, and/or electronic medical record systems
  • High level of organization and attention to detail
  • Strong written and verbal communication skills
  • Proficient PC skills, including Microsoft Office Suite
  • Ability to maintain professionalism and flexibility in a changing work environment
  • Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Benefits

  • Tuition Reimbursement
  • 401k Matching
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