Center Care Team - Care Navigator

ArchWell Health
Jacksonville, FL
Category Healthcare
Job Description
ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of our senior members. We deliver best-in-class care at comfortable, accessible neighborhood clinics where seniors can feel at home and become part of a vibrant, wellness-focused community. The Care Navigator plays a crucial role in providing a positive, welcoming experience for our members and their families.

Requirements

  • Welcome members upon arrival and help them feel safe and at home
  • Update member information in the electronic medical records system
  • Schedule appointments and coordinate referrals for a multi-disciplinary care team
  • Field questions from prospective and established members, as well as their adult children
  • Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
  • Assist with center events, as needed
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