Center Operations Specialist

The Center Operations Specialist is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers high-quality programs, events, and activities in locations surrounding the Center(s).

What You Will Do

The Center Operations Specialist will execute day-to-day Center operational procedures, engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs, and services. They will also help to maintain Center operations within budget, monitor and maintain inventory, and handle cash.

Why It Might Be a Fit

The ideal candidate will be a strong advocate of the USO's mission, have 2+ years of work experience in event management, marketing, retail, customer service, recreation facility, or related roles, and possess strong interpersonal, customer service, and problem-solving skills.

Requirements

• High School Diploma or equivalent
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
• Relevant experience in a non-profit, military, multicultural, and/or global organization preferred
• Strong interpersonal, customer service, and problem-solving skills
• Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism
• Proficiency using computers and electronics equipment
• Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
• Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation
• Willingness and ability to work non-standard hours as needed
• General knowledge of military community preferred
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit, and/or background screening, SOFA status, valid driver's license
• Ability to obtain and maintain a valid United States passport and valid foreign driver's license* (in applicable locations/regions)

Benefits

• Generous paid time off, including volunteer days and military leave
• 401k match
• Comprehensive benefits
• Opportunities for training and education reimbursement
• Paid holidays