Center Operations Specialist

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high-quality, self-sustaining, and cost-efficient programs, events, and activities in locations surrounding the Center(s).

What You Will Do

Execute day-to-day Center operational procedures, engage and interact with Center visitors, help to maintain Center operations within budget, create and maintain a Standard Operating Procedure file, and assist with operations and programs communications and awareness.

Why It Might Be a Fit

Must be a strong advocate of the USO's mission, with strong interpersonal, customer service, and problem-solving skills, and the ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism.

Requirements

• High School Diploma or equivalent
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
• Strong interpersonal, customer service, and problem-solving skills
• Ability to interact with USO Leadership, the general public, and military audiences at a variety of levels with integrity and professionalism
• Proficiency using computers and electronics equipment
• Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
• Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to achieve desired results while working collaboratively in a team environment
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation
• Willingness and ability to work non-standard hours as needed
• General knowledge of military community preferred
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)

Benefits

• Generous paid time off, including volunteer days and military leave
• 401k match
• Comprehensive benefits
• Opportunities for training and education reimbursement
• Paid holidays