Center Operations Specialist

USO
Bethesda, MD
Category Customer Service
Job Description
Role Overview

The Center Operations Specialist is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members.

What You Will Do

The role involves executing day-to-day Center operational procedures, engaging with Center visitors, maintaining facilities and equipment, and handling cash and inventory. The Specialist will also assist in planning and overseeing operational areas, including programs, logistics, and budget.

Why It Might Be a Fit

The USO offers a rewarding and fulfilling work environment, with generous paid time off, comprehensive benefits, and opportunities for training and education reimbursement. The team is passionate about putting the mission first and having fun while doing it.

Requirements

  • High School Diploma or equivalent
  • 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
  • Strong interpersonal, customer service and problem-solving skills
  • Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism
  • Proficiency using computers and electronics equipment
  • Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
  • Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
  • Ability to handle confidential information with tact and poise
  • Ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation

Benefits

  • Generous paid time off
  • Comprehensive benefits
  • Opportunities for training and education reimbursement
  • 401k match
  • Paid holidays
  • Wellness programs
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