Center Operations Specialist

The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members.

What You Will Do

Execute day-to-day Center operational procedures, engage and interact with Center visitors, help to maintain Center operations within budget, create and maintain a Standard Operating Procedure file, and assist with operations and programs communications and awareness.

Why It Might Be a Fit

The USO offers a rewarding and fulfilling work environment, generous paid time off, comprehensive benefits, and opportunities for training and education reimbursement. The team is passionate about putting the mission first and having fun while doing it.

Requirements

• High School Diploma or equivalent
• 2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role
• Strong interpersonal, customer service and problem-solving skills
• Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism
• Proficiency using computers and electronics equipment
• Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite
• General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms
• Ability to exercise sound judgment related to controversial and/or culturally sensitive subjects
• Ability to handle confidential information with tact and poise
• Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities
• Ability to achieve desired results while working collaboratively in a team environment
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation
• Willingness and ability to work non-standard hours as needed
• General knowledge of military community preferred
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license
• Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)

Benefits

• Generous paid time off
• Comprehensive benefits
• Opportunities for training and education reimbursement
• 401k match