Role OverviewThe successful candidate will assist the Facilities help desk, coordinating facilities-related requests for all schools in 8 states, including property maintenance and repair, fleet maintenance, and engaging third-party contractors.
What You Will Do
Deliver facility-related customer support to 100+ sites via help desk, email, and phone, responding to inquiries, concerns, and requests about facility issues.
Why It Might Be a Fit
The successful candidate will have strong customer focus, superior customer service skills, and the ability to listen and troubleshoot effectively.
Requirements
- Minimum of one year of multi-site help desk or call center experience
- Working knowledge of basic HVAC, electrical, plumbing, and other facility-related issues
- Computer proficiency, including with online ticketing systems and Microsoft Office Suite
Benefits
- Discounted childcare
- Same day pay available
- Referral bonus
- Fantastic Benefits Package
- Affordable Blue Cross Blue Shield plans
- Company-paid life insurance
- 401K retirement plan
- Employee wellness program
- Paid time off
- 7 paid holidays
- Employee discounts on major brands like Verizon
- Paid Birthday holiday
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