Role OverviewMembers of the Sink & Spout Centralized After Sales Service Team (CASST) are responsible for working together to support Sink & Spout showroom sales associates after a sale has closed. The CASST function is very important to the business because it keeps sales associates focused on selling, keeps customers informed of the status of their orders, and helps solve problems after an order has been delivered.
What You Will Do
Scan new orders for accuracy, log orders into The Source, procure standard products, proactively review order status, take necessary action, monitor open orders, track POs, update customers on order status, re-source products, make adjustments to orders, notify customers of completed orders, determine delivery date, schedule delivery, follow-up on delivery, answer calls, respond to emails, log details into ticket management system, initiate product returns, work through problems with delivered products, check product stock/lead times, create SpecBooks, act as a knowledgeable showroom resource.
Why It Might Be a Fit
Customer service oriented, friendly and approachable demeanor, excellent detail, organizational and time management skills, attentive to timelines, able to teach and influence the behavior of others, strong communication and interpersonal skills, knowledge of common computer applications and internet search techniques.
Requirements
- High school diploma or general education degree (GED)
- Customer service oriented
- Friendly, approachable demeanor
- Excellent detail, organizational and time management skills
- Attentive to timelines
- Able to teach and influence the behavior of others
- Strong communication (written and verbal) and interpersonal skills
- Knowledge of common computer applications and internet search techniques
Benefits
- Paid holidays
- Other benefits not explicitly mentioned in the posting
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