Role OverviewThe Certified Medical Assistant (CMA) Patient Engagement Center is a high-volume, patient-focused call center that plays a key role in supporting the entire Duke Primary Care network. The CMA collects medical histories, monitors vital signs, explains treatments to patients, and prepares them for exams and procedures. The CMA also assists medical staff, gathers and prepares lab samples, conducts basic lab tests, performs EKGs, removes sutures/staples, changes dressings, educates patients and families about care, and documents in records.
What You Will Do
The CMA will handle over 3,500 calls each day, provide telephonic assistance for a wide range of needs, manage a dedicated prescription refill line, and ensure patient messages are returned promptly and with compassion.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, the ability to follow both oral and written instructions, and the ability to lift heavy items and assist with transporting patients in stretchers or wheelchairs.
Requirements
- Certified Medical Assistant certification
- Graduation from an accredited Medical Assistant program
- High school or GED graduation
- 1 year of clinical experience as a Medical Assistant in a clinical setting (for Levels II and III)
- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA
- BLS required
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Holiday pay
- Commitment bonus ($7,500 for eligible candidates)
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