Role OverviewThe Manager Casualty Claims is responsible for the daily oversight of the claims handling team, leading employees to foster a highly engaged, high-performing workforce aligned with the organization’s strategic goals. This role ensures effective front-line claims handling while demonstrating expertise in performance management, communication, decision-making, relationship building, and customer service.
What You Will Do
Oversees the day-to-day operations of a claims handling team including the investigation and evaluation of claims. Monitor and assess employee performance through spot checks and data tools, provide feedback and implement improvement plans to ensure thorough and efficient investigations.
Why It Might Be a Fit
The ideal candidate is skilled in Microsoft Office Suite, claims management systems, and data analysis tools, with the ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment.
Requirements
- Bachelor’s degree
- Generally, 5-7 years related claims experience
- Supervisory experience preferred but not required
- Skilled in Microsoft Office Suite (Word, Excel), claims management systems, and data analysis tools
- Ability to cultivate a high-performing team through mentoring, coaching, and fostering a positive work environment
Benefits
- Medical, dental, vision, life, and disability insurance
- 401K with a company match
- Tuition reimbursement
- PTO
- Company paid holidays
- Flexible work arrangements
- Cultural Awareness Day in support of IDE
- On-site medical/wellness center (Worcester only)
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